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How soon will my order ship?
What shipping methods do you use?
Will I be able to see tracking info?
What if my item arrives damaged or defective?


How soon will my order ship?
Our average processing and handling time is 1 day. The majority of orders ship within 24 hours, but during higher volume days a few may take up to 48 hours to ship.

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What shipping methods do you use?
We use UPS, Fedex and USPS. For larger packages over 5 lbs we typically ship via UPS Ground or Fedex Ground. For midsize packages 1-5 lbs we typically use the most economical of UPS Ground, Fedex Ground, Fedex SmartPost or USPS Priority Mail. For small packages under 1 lb, we almost always use USPS First Class.

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Will I be able to see tracking info?
All of our shipments will have tracking info. As long as we have your email address we can be sure to send you the tracking number.

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What if my item arrives damaged or defective?
We accept and pay return shipping on returns for 14 days following delivery of the package. We recommend that you keep the box and all contents until you have tested the item to be sure it is working properly, that way if there is a problem it will be easy to repackage and ship. For more info, see our "Terms and Conditions" section.

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Last Updated: 10 Nov 2017 10:50:09 PST home  |  about  |  terms  |  contact
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